Shipping & Returns
As a general rule, packages are shipped within 2/3 DAYS FOR EUROPE (*) after receipt of payment, via UPS with tracking number and unsigned delivery. If you prefer the shipment certified by UPS Extra, an additional charge will apply. Contact us before requesting this option. Whichever way of shipping you choose, we will provide you with a link so you can follow your order online.
Shipping costs include handling and packaging costs, as well as postal charges. The handling costs have a fixed price, while the transport costs can vary according to the total weight of the package. We recommend that you group all your items in the same order. We can not combine two different orders, and shipping charges will apply for each individually. We are not responsible for the damages that your package may suffer after shipping, but we do everything possible to protect all fragile items.
The boxes are large and your items will be well protected.
(*) ASK US REGARDING DELIVERY TIME FOR OTHERS COUNTRIES.
RIGHT OF REVOCATION
Article 44 of Law 7/1996, of January 15, on Retailing, confers on the Client the right to the possibility of revocation of the requested request within a period of FOURTEENTH days from the receipt of the same prior communication to our company. The communication must be made via e-mail (firstname.lastname@example.org)
PROCEDURE FOR REVOCATION / RETURN OF THE ORDER
Once the CLIENT notifies us of their desire to proceed with the return, we will confirm receipt of your message. Without this confirmation, the product will not be accepted and will be returned to its origin. After our confirmation, you must send us Paid freight the merchandise you wish to return provided it has not been used, damaged and in the original packaging and with the total of its original contents, including accessories, warranties and manuals. Once we receive the goods, we will verify that all the above mentioned requirements are fulfilled and, if so, the products will be returned to you (in no case the amount paid as a freight or transport thereof, nor expenses for reimbursement). The method of payment of the return will be: credit on your card if it was paid by Credit Card.
RETURNS OF A PRODUCT OR MISCELLANEOUS IN A MULTIPRODUCT ORDER
In the event that a customer wishes to return a product or several, in a "multiproduct" order, the seller reserves the right to take into account the Shipping Costs in the event that such return affects the total amount of the order and has benefited from the option of free shipping costs at the time of purchase. The customer must contact us, indicate the product or products that he wishes to return and the company will indicate the costs associated with such return